Privacy Policy

Effective Date: 2th October 2024

At UK Paving Stone, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (UK Paving Stone App) and services. Please read this policy carefully to understand how we handle your data.

1. Information We Collect
When you use our app, we may collect the following personal information:

• Personal Identification Information: Name, email address, phone number, and any other details you provide when creating an account or submitting an inquiry.
• Product Inquiry Information: Details of the products you select for inquiry (e.g., types of tiles, marble, or paving stones).
• Usage Data: Information about how you use the app, including pages visited, interactions, and preferences.

We collect this information directly from you when you voluntarily submit it through the app.

2. How We Use Your Information
The information we collect is used for the following purposes:

• To Process Inquiries: We use your personal details to respond to your product inquiries, provide price quotes, and arrange further communication regarding your order.
• To Improve Our Services: We may use the information to better understand user preferences and improve the app's functionality, features, and user experience.
• To Communicate with You: We may contact you via email or phone to follow up on your inquiries, provide updates, or offer assistance related to your orders or interests.
• To Comply with Legal Obligations: If required, we will use your data to meet applicable laws and regulations.

No Payment Collection through the App
We do not collect any payments through the UK Paving Stone app. All orders and payment processes are handled offline, meaning once you submit an inquiry, we will contact you directly to discuss pricing, order details, and payment options. No financial or payment-related data is collected or stored through the app.

3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information with third parties. However, we may share your data in the following cases:

• Service Providers: We may share information with trusted service providers who assist us in operating the app, processing inquiries, or providing customer support. These parties are bound by confidentiality obligations.
• Legal Obligations: We may disclose your information if required by law, such as in response to a court order, or when necessary to protect our rights or the safety of our users.

4. Data Security
We are committed to keeping your personal information secure. We implement appropriate technical and organizational measures, including encryption, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or method of electronic storage is 100% secure.

5. Your Data Rights (GDPR Compliance)
If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR). We are committed to ensuring that your rights are respected, including:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
• Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.
• Right to Restrict Processing: You have the right to request that we limit how your data is processed under certain circumstances.
• Right to Data Portability: You can request that we provide a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw that consent at any time.

How to Exercise Your GDPR Rights To exercise any of these rights, please contact us at sales@ukpavingstone.co.uk. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: UK Paving Stone
Phone: +44 7537 188870
Email: sales@ukpavingstone.co.uk
Address: 27A Green Lane, Northwood,
England, HA6 2PX, UNITED KINGDOM.